Shopping & Shipping

Best Koi Direct’s Shopping & Shipping Policy

SHOPPING

All fish we have available for sale are listed here or in our ebay store. We will NOT combine orders between the two sites! We encourage you to check out all of our inventory available, but if you purchase from both sources there will be separate shipping charges applied to your orders accordingly.

All fish will remain visible to everyone until you complete check-out and we receive payment. They can be purchased by another customer, even if they are in your cart, until payment is made and check-out is COMPLETE!

Once you have completed your order and check-out, we will ship your order within one day (Monday-Thursday) of cleared payment dependent upon when the payment was received.

SHIPPING AND HANDLING POLICY:

We have UNLIMITED shipping for a flat rate of $50. We offer $20 Ground shipping to North Carolina and Virginia. We will ship anywhere in the Continental US for $50 Monday-Thursday. Shipping to Alaska, Hawaii and Puerto Rico is $85 and REQUIRES an import permit that you, the customer, must provide. We are not responsible for states that will not allow shipment of certain fish. UPS will NOT deliver to a P.O. Box.

Saturday delivery is an extra $15 UPS charge that will be added to your invoice prior to check-out. Saturday Delivery is not available in some areas, please contact us to check your availability.

The cutoff time for same day shipping is at 7:00am EST. Orders placed after 7:00am EST will not go out until the following ship day (Monday-Thursday).

During check-out, you will have the option to choose the day that you want your fish to ARRIVE. If no date is selected, your package will ship out the following ship-day after your order has been placed.

UPS does not pick up or deliver packages on Sunday, so Monday arrival is NOT an option.

If you have any special shipping requests, we will be happy to help you but there may be an additional handling fee for certain requests. Please contact us to talk further about these requests.

You will receive a confirmation email on the day your fish are shipped. UPS tracking information will be included in the email. Go to UPS.com

We ship out Monday through Thursday and Friday with the additional $15 UPS Saturday Delivery charge. UPS will NOT pick-up or deliver on the following holidays:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Go to ups.com to track your fish!