Privacy Policy

Your Friendly Neighborhood Fish Hub

Privacy Policy

We can be reached via e-mail. Or you can call us at (336) 341-6676 , our customer service line.


In several areas of our site, we may ask you to provide information by filling out and submitting an online form. These areas include:
Contact Us, where we ask for name, postal address, phone number, and other information needed to contact you.

Email registration, where we ask for email address, first and last name and zip code for the purpose of sending your requested emails.

Data collection and processing takes place on Best Koi Direct’s site located and hosted in the United States of America. All data collection and use of the site is governed by our privacy policy.


“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in your shopping cart between visits. Most browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features on our site.


You will only receive emails and/or mail from Best Koi Direct necessary to the processing of your order unless you specifically choose to subscribe to our email program, mailing list or catalog. You may participate in these programs as registered or non-registered user. Registered users may update their email and mailing preferences under account information. Non-registered users may unsubscribe from our email program and/or other mailing programs by sending contacting us.


At Best Koi Direct, we ensure our customer’s privacy. You can be confident that Best Koi Direct does not sell or exchange email addresses with third parties.

As a visitor to Best Koi Direct, our site can automatically recognize your internet service provider, but does not identify you as an individual. If, for any reason, you would like to be taken off of our email and/or mailing list, please feel free to contact us.